Frequently Asked Questions

We’re a mobile valeting and detailing service, with a unit in Birkenhead for the jobs that need to be done indoors.

Valeting — cleaning the car: Maintenance Wash, Interior Deep Clean, Exterior Detail and In & Out Deep Clean.

Detailing — looking after the paintwork itself: Protection Detail, Enhancement Polish and Ceramic Coating.

We also do an Odour Removal Treatment for smoke, spilt milk, pets and biological spills. Multi-stage paint correction, paint protection film, vinyl wraps, window tinting and de-chrome are done at our unit, by quote. See all services.

A valet cleans the car. Detailing corrects the paint — decontamination, clay bar and machine polishing to remove swirl marks and light scratches — then protects it.

A simple test: look at the bonnet in direct sunlight. Fine circular scratches that look like cobwebs mean you want detailing. If it just looks dirty, you want a valet.

We cover Cheshire, Merseyside and Flintshire — roughly a 20 mile radius of Ellesmere Port, and travel is free within it.

That includes Chester, Liverpool, Birkenhead, Wallasey, Runcorn, Northwich, Crewe, St Helens, Prescot, Mold, Flint, Connah’s Quay, Buckley and the surrounding towns.

Slightly outside? Message us and we’ll tell you honestly whether it works.

We work outdoors, so heavy rain, strong winds, freezing temperatures or extreme heat can make some work unsafe or affect the finish. If that happens we’ll contact you to rebook, at no cost to you. Light rain is usually fine for interior work.

Machine polishing and ceramic coating need dry conditions, so those are the most weather-dependent — we’d rather move the date than compromise the finish. That’s why you request a date for a coating and we confirm it against the forecast.

The regular wash that keeps a clean car clean, inside and out.

• Snow foam pre-wash, so dirt is lifted before anything touches the paint
• Two-bucket safe hand wash with grit guards
• Wheels, tyres and arches cleaned, tyres dressed
• Hand dried with plush microfibre, no water spots
• Interior blow out and vacuum, dash and touch points wiped
• Glass streak-free, inside and out

Best for: keeping an already-clean car clean. If it’s been a while, start with an In & Out Deep Clean or an Interior Deep Clean. £60–£80.

A full interior reset.

• Compressed air through seat rails, joins and vents
• Deep vacuum — seats, carpets, mats, boot and edges
• Mats, carpets and boot shampooed and extracted — included, not an add-on
• Steam cleaning, so contact surfaces are sanitised, not just wiped
• Crevices, seams and vents detailed by hand
• Plastics scrubbed to a natural satin finish, never greasy
• Door shuts and sills cleaned, interior glass streak-free

Worth knowing: the seats are the add-on — cloth seats steamed, shampooed and extracted for +£30, leather or alcantara brushed through for +£40. Light pet hair is included. £90–£120.

A wash removes what’s sitting on the paint. This removes what’s bonded into it.

• Snow foam pre-wash, then a two-bucket safe hand wash
• Wheels, tyres and arches deep cleaned
• Chemical decontamination — tar, iron fallout and road film
• Glass compound polished
• Hand dried, water traps cleared
• 8-week protection wax — gloss, beading and easier washing
• Tyres dressed

Exterior only — for inside and out, book the In & Out Deep Clean. Clay bar, paint enhancement, a 6-month ceramic sealant and a ceramic coating are all available on top. £70–£90.

The full reset in one visit: everything in the Exterior Detail and the Interior Deep Clean.

• Complete Exterior Detail — decontamination and 8-week protection wax
• Complete Interior Deep Clean — air, vacuum and steam
• Mats, carpets and boot shampooed and extracted as standard
• Glass cleaned inside and out
• Plastics and trim scrubbed to a natural satin finish

The seats are vacuumed, blown out and wiped down; seat treatment is the add-on (+£30–£40). £140–£180.

The In & Out Deep Clean with the seats done too, then the paint protected:

• Everything in the In & Out Deep Clean
• Full steam, shampoo and extraction — seats, mats, carpets and boot
• Clay bar decontamination — paint left glass-smooth
• 6-month ceramic sealant on all paint, in place of the wax
• Glaco hydrophobic coating on the glass

It protects the paint you’ve got rather than correcting it — add paint enhancement (from +£185, £30 less here because the clay bar is already included) if you want the swirls gone. £210–£250.

A single machine polishing stage for paint that looks dull, hazy or swirled in direct light. It removes most of the light damage — swirl marks, light scratches and water marks — and brings back depth, gloss and clarity, on your driveway in a day.

• Snow foam pre-wash and two-bucket safe hand wash
• Chemical decontamination and clay bar — included, not extra
• Paint depth measured and a test section polished first
• Trims and badges masked, then a single-stage machine polish across all paint panels
• Finish inspected under a dedicated inspection light
• 8-week protection wax to finish

It won’t remove a scratch you can catch a fingernail in — that needs multi-stage paint correction at our unit, by quote. A 6-month ceramic sealant (+£30) or a ceramic coating (from +£90) makes the result last. £285–£385.

You choose 1, 3 or 7 years. Each price is the whole job — the prep, the clay bar, Glaco on the glass and the coating itself:

Included: snow foam and safe hand wash, wheels and arches, chemical decontamination and clay bar, a panel wipe, the coating on all paint, Glaco on the glass, and aftercare guidance. A coating locks in whatever is underneath it, so if the paint is swirled, add paint enhancement first (from +£185).

Coatings need dry weather to cure, so you request a date and we confirm it against the forecast. It won’t stop stone chips — for that you want paint protection film. See Ceramic Coating.

Air fresheners mask a smell; this removes it, in four stages in one visit:

• Stage 1 — steam clean with enzyme or chlorine (chosen for the odour), then full extraction of the seats, carpets, mats, boot and headliner
• Stage 2 — air-con system foam clean
• Stage 3 — ozone treatment, 1 hr 30 min
• Stage 4 — ultrasonic purifying, disinfecting mist

It’s one treatment for cigarette smoke, spilt milk, pets and biological spills, and the price depends only on the size of the car. £250–£300.

Before your appointment: please have a new cabin air filter for your car ready. We take the old one out before the treatment and fit your new one at the end, so nothing old is blown back into a freshly treated car.

Multi-stage paint correction, paint protection film (PPF), vinyl wraps, window tinting and de-chrome are done indoors at our unit in Birkenhead. Each one is by quote — send us a few photos in daylight and we’ll price it. See all services.

Yes. Start with a deep clean to reset the car, we agree how often suits it, then you get a discount code worth up to 30% off every visit:

Every plan visit also includes free chemical decontamination, and the discount applies to add-ons too. No contract and no direct debit — change or stop whenever you like.

Past six weeks a Maintenance Wash won’t hold a car, so we cap the plan there and point you at the right service instead of selling you the wrong one cheap. See how the plan works.

Times vary with vehicle size and condition, plus time to set up and pack down. Add-ons extend a job, and the booking calendar already allows for whatever you pick, so the times you’re offered are ones the whole job fits into.

Prices vary by vehicle size. Use the questionnaire on any service page and you’ll see your exact total, including add-ons and any discount code, before you book anything.

Vans, pick-ups and campervans are by quote, and so are the unit services. Anything extra is always quoted up front, never added afterwards.

Which add-ons you can pick depends on the service — each page’s questionnaire shows the ones that apply and the exact price for your car.

On odour: the +£40 above is a 30-minute ultrasonic mist added to a clean you’re already booking. The Odour Removal Treatment is the full four-stage job, £250–£300.

Light pet hair is included in an Interior Deep Clean. The +£50 add-on is for hair that’s worked its way into the weave of the carpet and upholstery, where a vacuum alone won’t shift it — we lift it out with specialist rubber tools and focused air agitation first, then vacuum through.

Two ways:

• Online — pick your service, answer a few quick questions, and choose a slot on our live calendar. Ceramic coatings and unit services are requested instead, and we confirm the date with you.
• Call, text or WhatsApp — 07592 196929

Choose a service and book online.

Yes — a 10% deposit is paid by card when you book, which is what holds the slot. It’s taken off your final bill, and the balance is paid when the job is finished.

More than 24 hours’ notice: no charge. We’ll move your booking or refund your deposit — just call, text or email us.

Less than 24 hours’ notice, or we can’t access the vehicle on the day: we’ll always try to rebook you first. If that isn’t possible and your 14-day cancellation period has already ended, we may keep your deposit to cover the lost slot.

As a consumer you also have a legal right to cancel within 14 days of booking. The full details are in our Terms & Conditions.

The 10% deposit is paid by card when you book. The balance is paid when the job is finished, by cash, card (including Apple Pay and Google Pay) or bank transfer. Business invoices are available on request.

A standard 13A socket — we bring a 45m extension lead, so it doesn’t need to be close by.

We carry our own water, so an outside tap is handy but not essential. We do need room to park the van within about 3m of the car, and enough space to work around it — which is why the booking form asks.

Remove valuables, empty the pockets and boot, and unclip child seats if you want underneath them cleaned. That’s it — we bring everything else.

Booking the Odour Removal Treatment? Have a new cabin air filter for your car ready, and we’ll fit it at the end.

No. Plenty of customers leave the keys and get on with their day, or book us while they’re at work. We just need access to the vehicle, somewhere to park alongside it, and a socket.

Touch dry when we leave. Extraction pulls the water back out, and we always finish with high-heat drying, so the car comes back dry rather than damp.

No. Clean leather has a natural matt finish, and that’s what we aim for. A greasy shine usually means product sitting on the surface rather than the leather being properly cleaned.

Leave it unwashed for 7 days while it hardens, and out of the rain for the first 12 hours if you can. After that, no automatic car washes and no harsh detergents — a safe hand wash every few weeks keeps it performing for its full term.

If you’d rather we kept on top of it, that’s exactly what the Maintenance Plan is for.

Yes — public liability and goods-in-custody insurance are both in place. Happy to provide details on request.

Yes. Professional-grade, pH-appropriate, paint-safe and interior-safe throughout.

The wash method matters as much as the products: snow foam first to lift grit before anything touches the paint, then a two-bucket hand wash with grit guards and clean mitts. Grit dragged across the paint is what puts swirl marks in.

We’ll flag any risk before starting and use the gentlest method that will do the job. Roof linings are a good example — they’re fabric glued to board, so we clean them low-moisture rather than wet-extracting, because soaking one makes it sag.

Yes. Ask about fleet rates and scheduled maintenance — regular visits work out considerably cheaper per vehicle, and we can work around your site.

Yes, digital or printed, available on request. Get in touch and we’ll sort it.

Tell us what you’re after. Bespoke packages are welcome, and if what you need isn’t something we do well, we’ll say so rather than take the booking.