Question 1

What do you do?

Accepted Answer

We provide professional car valeting and interior deep-cleaning. Services range from a quick Mini Valet to Full Valet, Interior Valet and Deep Cleanse (paint decontamination + interior extraction).

Question 2

Where do you operate?

Accepted Answer

Our services cover Cheshire, Merseyside, Flintshire and beyond

Question 3

Do you work in bad weather?

Accepted Answer

Garage appointments go ahead in all weather. For mobile jobs, heavy rain or high winds may require rescheduling.

Question 4

What’s included in an Interior deep Valet (from £60)?

Accepted Answer

• Full vacuum (seats, carpets, mats, boot)
• Shampoo/extraction of fabric areas (as required)
• Leather cleaned & conditioned (if applicable)
• Plastics/console cleaned & dressed (satin finish)
• Interior glass polished

Question 5

What’s the difference between Full Valet and Deep Cleanse?

Accepted Answer

• Full Valet (from £110): TFR pre-wash, snow foam, safe hand wash, short-term sealant, full interior vacuum/shampoo, glass, wheels.
• Deep Cleanse (from £240): Adds chemical decontamination (tar/iron), clay bar, hand polish, longer-lasting sealant, and meticulous interior tooling (steam/wet-vac, swabs).

Question 6

Do you clean engine bays?

Accepted Answer

Yes—engine bay cleaning is part of Deep Cleanse. We avoid soaking sensitive components and only proceed with your consent.

Question 7

Do you remove seats?

Accepted Answer

No, not routinely. We use steam, air, swabs, and extraction tools to reach tight areas without removing seats. If removal is essential, we’ll discuss scope, cost, and liability first.

Question 8

Can you guarantee stain or odour removal?

Accepted Answer

We guarantee best-practice methods; however, some stains (dyes, paint, bodily fluids) and embedded odours (smoke, pet accidents) may be permanent. We offer deodorising bomb (£25) and fabric protection as add-ons.

Question 9

How long does a service take?

Accepted Answer

• Mini Valet: 45–60 mins
• Maintenance Valet: 1.5–2 hrs
• Interior Valet: 2–3 hrs
• Full Valet: 3–5 hrs
• Deep Cleanse: 5–8 hrs (vehicle condition dependent)

Question 10

Are your prices fixed?

Accepted Answer

Prices are “from” and depend on vehicle size and condition. Heavily soiled interiors, excessive sand/mud, or biohazards may incur a surcharge (quoted before work begins).

Question 11

Pet hair surcharge?

Accepted Answer

Yes, typically £10–£30 depending on severity (quoted on inspection).

Question 12

Do you offer package add-ons?

Accepted Answer

Yes: deodorising bomb (£25), headliner spot-clean, fabric protection, ceramic wax upgrade, engine bay clean (where not included).

Question 13

How do I book?

Accepted Answer

• WhatsApp / Call: 07592 196 929
• Website: https://mobilepitstop.uk

Question 14

Do you take a deposit?

Accepted Answer

Yes, a 20% deposit secures your slot. It’s deducted from your final bill.

Question 15

What is your cancellation policy?

Accepted Answer

>24 hours’ notice: deposit transferable to a new date.
<24 hours / no-show: deposit may be retained to cover lost time.

Question 16

How can I pay?

Accepted Answer

Cash, bank transfer, or card (contactless link provided). Business invoices available.

Question 17

What should I do before my appointment?

Accepted Answer

Please remove personal items and valuables, empty door pockets/boot, and unclip child seats (we don’t refit or re-torque child-seat fixings).

Question 18

Is power/water required?

Accepted Answer

At the garage—no. For mobile visits, we can work self-sufficiently or use a standard outdoor socket/tap if agreed in advance.

Question 19

How long until seats are dry?

Accepted Answer

Most interiors are touch-dry on completion. Heavier extraction areas may need 2–4 hours to fully dry; leave windows slightly open if safe.

Question 20

Will cleaning make leather shiny?

Accepted Answer

No—clean leather is matte. Shine typically indicates residual oils/contamination; we clean then condition to a natural finish.

Question 21

Are you insured?

Accepted Answer

Yes—public liability and goods-in-custody cover in place.

Question 22

What about older/fragile trims?

Accepted Answer

Aged plastics, oxidised rubber, and previous damage can be delicate. We’ll flag risks in advance and proceed with the gentlest effective method.

Question 23

Environmentally responsible?

Accepted Answer

We use measured, low-moisture methods, pH-appropriate chemicals, and safe waste-water practices at our facility.

Question 24

Do you handle fleets or company cars?

Accepted Answer

Yes—ask about fleet rates and scheduled maintenance plans.

Question 25

Gift vouchers?

Accepted Answer

Available upon request (digital or printed).

Question 26

Something specific in mind?

Accepted Answer

Tell us what you’re after—bespoke packages are welcome.

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