Legal

Privacy & Cookie Policy

Last updated: 17 September 2026

This policy explains what personal information MobilePitStop collects when you visit our website, book a valet or get in touch, what we do with it, and the choices you have.

1. Who we are

MobilePitStop (also shown as MobilePitStop – Valeting & Detailing) is a trading name of Gabriel Siemionek, a sole trader providing mobile car valeting and detailing across Cheshire, Merseyside and Flintshire.

We are the "controller" of your personal information, which means we decide how it is used and are responsible for looking after it.

2. What we collect

When you book or ask for a quote

• Contact details: your name, phone number and email address.
• Where we'll work: the address and postcode of your home or workplace.
• Job details: the service and extras you choose, your vehicle size or type, the date and time, and your answers about power, water, parking and the condition of the vehicle.
• Payment details: the amounts you pay and how. Card payments are handled by our payment provider. We never see or store your full card number.
• Discount codes: any promotional or Maintenance Plan code you use.
• Marketing choice: whether you have opted in to marketing emails.

When you contact us

Anything you send us by phone, text, WhatsApp, email or social media messages, including photos of your vehicle.

On the day

We may note or photograph the condition of your vehicle before and after we work on it, including any existing damage. We may also take photos or videos of our work to use on our website and social media (see section 3).

When you use our website

• Pages you visit, how you arrived (for example from a Google search or an advert), the device and browser you use, and your approximate location based on your IP address.
• If you arrive from one of our adverts, an advert click ID so we can tell which adverts lead to bookings. This is only stored if you accept advertising cookies.

We collect this through cookies and similar technologies. See section 9.

Reviews

If you leave us a review on Google or social media, we can see your public profile name and what you wrote, and we may reply publicly.

3. How we use it, and our legal reasons

Data protection law says we must have a valid legal reason (a "lawful basis") for each way we use your information.

Where we rely on legitimate interests, we have considered your rights and only use your information in ways you would reasonably expect. You can object at any time (see section 7).

Do you have to give us your information? We need your name, contact details and the address of the job to take a booking. Without them we can't carry out the work. Everything else is optional.

We do not make decisions about you using only automated processing.

4. Who we share it with

We never sell your personal information. We only share it with the companies that help us run the business, and only as much as they need:

• Squarespace – hosts our website and runs our booking system (Acuity Scheduling), including booking confirmation and reminder emails.
• Square – processes card payments.
• Google – email (Gmail), website statistics (Google Analytics), advertising measurement (Google Ads and Tag Manager), spam protection (reCAPTCHA), and our Google Business Profile and Maps.
• Meta – advertising measurement for Facebook and Instagram (on our website only with your consent; see section 9 for our booking page), and WhatsApp if you message us there.
• Reddit – advertising measurement (only with your consent).
• Website widget providers – such as Elfsight, for content shown on some of our pages.
• Email marketing provider – only if you have opted in.
• Our accountant, HMRC, insurers and legal advisers – where needed for tax, insurance or a claim.
• Police or other authorities – only if the law requires it.

Photos and videos of our work may appear on Instagram, Facebook, TikTok and YouTube, without your personal details.

5. Transfers outside the UK

Some of the companies above (including Squarespace, Google, Meta and Reddit) store or access information in the United States or other countries. When that happens, the transfer is protected by safeguards recognised under UK data protection law, such as the UK–US data bridge or contract terms approved for UK transfers. Email us if you'd like a copy of the safeguards we rely on.

6. How long we keep it

7. Your rights

You have the right to:

• See the personal information we hold about you and get a copy.
• Correct anything that's wrong or incomplete.
• Delete your information, where we don't need to keep it (for example, we must keep tax records).
• Restrict how we use it while a concern is looked into.
• Object to us using it for legitimate interests, including website statistics and photos of your vehicle, and to marketing at any time.
• Move information you gave us to another business, in a common digital format.
• Withdraw consent at any time, for marketing emails or advertising cookies. This doesn't affect anything we did before you withdrew it.

To use any of these rights, email mobilepitstopvalet@gmail.com or call 07592 196929. It's free, and we'll reply within one month. We may ask you to confirm who you are first.

Not happy? You have the right to complain to us about how we use your information. Email mobilepitstopvalet@gmail.com with "Data complaint" in the subject, or call us. We'll confirm we've received it within 30 days and tell you the outcome. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint.

8. Keeping it safe

We use established providers for our website, bookings, payments and email, keep our accounts password-protected, and limit access to the people who run MobilePitStop. No system is completely secure, but we take reasonable steps to protect your information from loss, misuse and unauthorised access.

9. Cookies

Cookies are small files a website saves in your browser. We also use similar browser storage that works in the same way. Here's what we use and why.

How we ask

When you first visit, a banner lets you accept or decline advertising cookies. Essential cookies always run. Statistics cookies run unless you switch them off in cookie settings, and are only used to improve our website. You can change your choice at any time:

Cookie settings

You'll also find a "Cookie settings" link at the bottom of every page. You can delete cookies in your browser settings too.

Essential – always on

Statistics – on unless you switch them off

Our website platform, Squarespace, is set not to place its own statistics or marketing cookies.

Advertising – only if you accept

Our booking page

Bookings are made on our Acuity Scheduling page at mobilepitstop.as.me, run by Squarespace on a separate web address. It uses its own essential cookies to take your booking and payment, and Google reCAPTCHA to block spam.

It also runs Google Analytics, Google Ads and the Meta pixel, which tell us when a booking is completed and which advert led to it. Our cookie banner can't control that page, so these run when you open it.

To limit this tracking, you can use the Google Analytics opt-out add-on, Google's My Ad Center, your Facebook ad preferences, or your browser's privacy settings. You can also book by phone or WhatsApp on 07592 196929 instead. See Squarespace's privacy policy for more about the booking page.

10. Changes and contact

We'll update this policy when the way we use information changes, and change the date at the top. If a change affects you significantly, we'll let you know.

Questions about this policy or your information? Get in touch:

See also our Terms & Conditions.